Company Name:
Job Summary (Purpose):
Conducts customer service, sales and retention activities via telephone and to walk-in customers. Responsible for contributing to district and market growth and retention objectives as set by the Sales and Service Manager, Market Manager and Account Manager. Performs administrative duties as required. Communicates with Sales and Service Manager, or Office Manager in some of the larger districts, daily regarding work activities.
Duties and Responsibilities:
As the first line of customer contact, represents AmeriGas in a positive way on a daily basis
Gains new customers by introducing AmeriGas products and services, recommending strategic price programs, and scheduling site visits.
Solves customer service issues with the goal of customer satisfaction and customer retention.
Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.
Assists all walk-in customers.
Must accurately maintain customer data, transactions and information in SAP through accurate data entry and monitoring via data quality reports.
Responsible for preparing all daily batch activities including, but not limited to service, bulk and cylinders.
Keep track of districts daily receipts and cash on hand and complete the daily cash count. Prepares the daily bank deposit.
Responsible for trips to the bank as well as the post office on a needed basis.
Research and reconcile discrepancies in customer accounts.
Maintain customer and daily folders.
Pick up and distribute mail and research returned mail.
Maintain house accounting including cash sales, districts use and tanks on location.
Perform all end of day duties which include forwarding the phone to ECC, secure cash and print tickets for routing.
Maintain service work schedule and dispatch delivery tickets.
Assist with routing issues as they arise.
Maintain and balance petty cash fund, RAP checks and P card if one is issued for that office.
Make credit calls to delinquent customers and perform credit checks on new customers.
Maintain daily inventory of storage as well as monthly fuel inventory.
Assist with the budget report as well as the at Risk report.
Enter payroll.
Maintain a clean and organized office environment as well as order supplies and forms as needed.
Knowledge, Skills and Abilities:
Proficient in Microsoft office and windows based applications.
Must have strong organizational skills as well as be extremely detailed oriented.
Must be able to work well in a team-oriented environment.
Must be service-oriented and sales minded.
Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations.
Must be resourceful and good at problem resolution.
Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations.
Ability to multi-task under high-pressure situations.
Ability to write business correspondence.
Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
Knowledge in Accounting is a plus.
Education and Experience Required:
High school diploma required or equivalent
Two or more years in customer service industry preferred
Proficient computer skills required
Sales experience preferred
Prior SAP experience is a plus
Working conditions:
The employee will be working in both office and external work environments.
May be required to lift and/or carry up to 40 pounds.
Disclaimer & Approvals
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Other info
Contact NameEd Wagner
Contact E-mailed.
Contact Address1410 Greg St 401-403A, Sparks, Nv89431
Contact Phone
Contact Fax
Note: Individuals responding to job postings are considered applicants for a particular position only after they have been invited to complete the company''s official printed employment application form.
AmeriGas is an Equal Opportunity/Affirmative Action Employer M/F/D/V.
Post ID: WE3470
Post Date: 2014/04/23
Position: CRR
Position Type: Seasonal
Location: Sparks, NV
Reports to: Ed Wagner

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